Questions, answered.

Enter where you’re travelling from and to, pick a date and choose a departure. Then pick your seat on the seat map, add the passenger’s name and mobile number, and choose how to pay. You’ll get a booking reference for every seat.

Yes. You can search coaches and pick seats without one, but you need to log in or create a free account to complete a booking. Your trips are then kept in My trips, where you can download receipts and cancel online. You can also find any ticket on Find a ticket using your reference and phone number.

Up to three seats per booking. For bigger groups, make another booking or buy the extra tickets at the rank.

Yes. Search for the town where you’ll board and the town where you’ll get off — you only pay for that stretch, even if the coach continues further.

Every seat on that departure has been taken. Try another departure time or a different date using the day bar on the results page.

Orange Money, MyZaka or bank card — your ticket is confirmed straight away. You can also choose Pay at counter: your seat is held and you pay at the counter or rank to confirm it. Some operators only hold unpaid seats for a limited time — your confirmation shows the pay-by time when there is one.

All fares are in Botswana Pula (P). The total you see before paying includes the fare for each seat and any travel cover you add.

Your seat is held for you, but your ticket only becomes valid once it’s paid. Arrive early enough to pay before the coach departs.

Right after booking, on the confirmation page. Later, in My trips if you have an account, or on Find a ticket with your reference and the phone number you booked with.

Show your booking reference (it starts with TB-) on your phone or printed out. The conductor checks it against the passenger name and number on the ticket, so carry your Omang or passport.

We recommend arriving at least 30 minutes before departure — longer if you still need to pay at the counter.

Yes. Open the ticket and tap Print. A screenshot on your phone works just as well.

Log in, open My trips, choose the ticket and tap Cancel booking. You can cancel any time before the coach departs. If you can’t log in, contact us with your reference.

Refunds depend on the coach operator’s policy and how you paid. Get in touch with your booking reference and we’ll sort it out. See our Terms for details.

Changes can’t be made online yet. Cancel the booking (if it hasn’t departed) and book again, or call us on +267 74 653 048 and we’ll help.

Call us on +267 74 653 048 with your booking reference. If the operator cancels a departure, we’ll help you rebook or arrange a refund.

An optional add-on you can choose at checkout. It covers trip cancellation and emergency assistance on that journey. The price per seat is shown before you pay.

Contact us with your booking reference and what happened, and we’ll guide you through the claim.

Use Forgot password. We’ll send a code to your phone (or a link to your email) so you can choose a new one.

Your tickets are linked to your mobile number. Verifying it with a one-time code makes sure only you can see and manage your bookings.

Tell the driver or conductor straight away. In the ShareARide app you can also use the SOS button to alert our operations desk. For police call 999, for an ambulance 997.

Contact us as soon as you can with your booking reference and a description of the item, and we’ll check with the crew.