Last updated 13 October 2026
1. Who we are
ShareARide (“we”, “us”) runs this website and the ShareARide app for booking intercity coach travel in Botswana. This policy explains what personal information we collect when you use them, why, and the choices you have.
2. What we collect
- Account details — your name, mobile number, optional email address and a securely hashed password.
- Booking details — the name and mobile number of each passenger, the route, date, departure and seat, the booking reference, and whether travel cover was added.
- Payment details — the payment method, amount and status. Card and mobile money payments are handled by our payment partners; we do not receive or store your full card number or PIN.
- Messages you send us — for example when you contact support or leave feedback about a trip.
- Technical information — basic data your browser sends, such as IP address, device and browser type, and the pages you request, kept in server logs for security and troubleshooting.
3. How we use it
- To create and manage your bookings and account, and to show your tickets.
- To send booking confirmations and one-time verification codes by SMS.
- To let the crew check tickets and passengers at boarding.
- To process payments, refunds and travel cover claims.
- To answer your questions and resolve problems.
- To keep the service secure, prevent fraud, and meet our legal obligations.
- To understand how the service is used so we can improve it, using aggregated information wherever possible.
We do not sell your personal information, and we do not send marketing messages without your permission.
5. How long we keep it
We keep account information for as long as your account is open. Booking and payment records are kept for as long as needed to provide the service and to meet accounting and legal requirements, after which they are deleted or anonymised.
6. Keeping it safe
Information is sent over encrypted connections (HTTPS), passwords are stored hashed, and access to passenger data is limited to staff and crew who need it. No system is perfectly secure, so please keep your password private and let us know straight away if you think your account has been misused.
7. Storage in your browser
We don’t use advertising or tracking cookies. To make the site work, your browser stores:
- a sign-in token and your basic profile, so you stay logged in (removed when you log out);
- short-lived data for the current visit, such as the list of towns and your latest booking confirmation, which is cleared when you close the tab.
The site loads its typeface from Google Fonts, so Google receives your IP address and browser details when the font is downloaded.
8. Your rights
Under Botswana’s Data Protection Act, 2018 you can ask to see the personal information we hold about you, to have it corrected or deleted, and to object to certain uses of it. To make a request, contact us using the details below — we may need to confirm your identity first. If you are not happy with our response, you can complain to the Information and Data Protection Commission.
9. Children
Accounts are for people aged 18 and over. Children may travel on a booking made by a parent or guardian, who provides their details on the child’s behalf.
10. Changes to this policy
We may update this policy as the service changes. The date at the top of this page shows when it was last updated, and we’ll let you know about significant changes.
11. Contact us
For any privacy question or request, email info@sharearide.co.bw or call +267 74 653 048.