Contact Us

We are here to assist you with Sharearide Bus bookings, payments, travel updates, account support, and general enquiries.

Customer Support

For booking-related support, contact Sharearide using any of the channels below.

What We Can Help With

• Bus booking enquiries
• Payment confirmation issues
• Missing ticket or booking reference
• Cancellation and refund enquiries
• Route and schedule questions
• Account access issues
• Account deletion requests
• Complaints and feedback
• General app support

Booking Support

When contacting us about a booking, include your full name, mobile number or email used for booking, booking reference, travel date, departure and destination points, payment reference if applicable, and screenshot of the issue where possible.

Refund Support

For refund-related enquiries, include your booking reference and payment confirmation. Refunds may depend on the bus operator cancellation rules, payment method used, and timing of the cancellation request.

Account and Data Deletion Requests

To request account deletion, use the account deletion option in the Sharearide app or submit a request through the Sharearide account deletion web page. You may be required to verify your identity before your account is deleted.

Complaints and Feedback

If you had a poor experience with a booking, bus operator, driver, conductor, payment, or app feature, contact us and provide as much detail as possible. Sharearide will review the matter and, where necessary, liaise with the relevant bus operator or service provider.

Business and Operator Enquiries

Bus operators or business partners who want to work with Sharearide may contact us at info@sharearide.co.bw.