Sharearide Privacy Policy

Last Updated: 14 June 2026

1. Introduction

This Privacy Policy explains how Sharearide, operated by Corrugated Minds, collects, uses, shares, protects, and retains personal information when users access the Sharearide app, website, and Bus Module services.

2. Information We May Collect

We may collect account information such as name, mobile number, email address, and login details; booking information such as route, travel date, passenger details, seat selection, ticket status, and booking reference; payment information such as payment status, transaction reference, payment method, and refund details; support information such as messages, complaints, screenshots, and call or WhatsApp records where applicable; technical information such as device type, app version, IP address, logs, and crash information; and location information where location-based features are enabled or required for service delivery.

3. Payment Information

Payments may be processed by third-party payment providers. Sharearide does not need to store full card numbers where payments are handled securely by payment processors. We may store transaction references, payment status, refund status, and related records for support, audit, fraud prevention, and reconciliation purposes.

4. How We Use Information

We use personal information to create and manage user accounts, process bookings, issue tickets, coordinate with bus operators, process payments and refunds, provide support, send travel updates, prevent fraud, improve the app, resolve disputes, comply with legal obligations, and maintain platform security.

5. Sharing of Information

We may share relevant information with participating bus operators, payment providers, hosting and technology service providers, customer support providers, professional advisers, regulators, law enforcement, or other parties where required by law, contract, safety, dispute resolution, or service delivery needs.

6. Bus Operator Access

Bus operators may receive information required to fulfil a trip, such as passenger name, booking reference, route, travel date, seat information, and contact details where needed for travel coordination.

7. Communications

Sharearide may contact users through app notifications, SMS, email, WhatsApp, or phone calls for booking confirmations, travel updates, payment support, safety notices, account notices, support matters, or service announcements.

8. Data Security

Sharearide uses reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. No system is completely secure, and users should protect their login details and report suspicious activity immediately.

9. Data Retention

We retain information for as long as needed to provide the service, manage accounts, process bookings and payments, resolve disputes, prevent fraud, comply with legal and regulatory obligations, and maintain business records. Some records may be retained after account deletion where required for legitimate purposes such as legal compliance, audit, tax, security, fraud prevention, payment reconciliation, and dispute resolution.

10. Account and Data Deletion

Users may request account deletion through the app or through the Sharearide account deletion web page. Upon request, Sharearide will delete or anonymise account data where possible, subject to information we may be required or permitted to retain for legal, regulatory, payment, fraud prevention, security, dispute, or record-keeping reasons.

11. User Choices and Rights

Users may request access, correction, update, deletion, or restriction of their personal information by contacting Sharearide. Sharearide may require identity verification before acting on certain requests.

12. Children

The Sharearide platform is intended for users who can lawfully create and manage a booking. Children may travel as passengers subject to operator rules, but account creation and booking management should be handled by a parent, guardian, or authorised adult where required by law.

13. Third-Party Links and Services

The platform may link to third-party services such as payment pages, maps, operator pages, or support channels. Third-party services may have their own privacy practices, and users should review those policies where applicable.

14. Changes to this Privacy Policy

Sharearide may update this Privacy Policy from time to time. Where material changes are made, users may be notified through the app, website, email, SMS, or other available channels.

15. Contact Us

For privacy questions, account deletion requests, or data-related support, contact Sharearide at info@sharearide.co.bw, +267 74 653 048, or WhatsApp +267 75 703 276. Physical address: c/o Botswana Digital & Innovation Hub, Plot 69184, Block 8, Science and Technology Park, Gaborone, Botswana.