Sharearide Bus Module Terms & Conditions

Last Updated: 14 June 2026

1. Acceptance of these Terms

These Terms & Conditions govern your access to and use of the Sharearide Bus booking service, including the Sharearide mobile application, website, and related services. By creating an account, using the app, making a booking, or accessing Sharearide services, you agree to these Terms. If you do not agree, you should not use the platform.

2. Definitions

In these Terms, “Sharearide”, “we”, “us”, or “our” refers to Sharearide, operated by Corrugated Minds. “User”, “Passenger”, “you”, or “your” refers to any person who accesses or uses the platform. “Bus Operator” refers to a third-party transport provider that makes routes, schedules, seats, and travel services available through Sharearide. “Platform” refers to the Sharearide mobile app, website, systems, and related digital services. “Booking” means a reservation or purchase of a bus ticket through Sharearide.

3. About Sharearide Bus

Sharearide provides a digital platform that allows users to search for bus routes, view schedules, make bookings, pay for tickets, and receive booking confirmations. Sharearide does not own or operate all buses listed on the platform. The actual transport service is provided by participating bus operators.

4. User Account

To use certain services, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during registration and booking. You are responsible for keeping your login details secure. Sharearide may suspend or restrict your account if we suspect misuse, fraud, false information, security abuse, or breach of these Terms.

5. Booking a Ticket

When making a booking, you must ensure that passenger details, route details, travel dates, times, and contact information are correct before payment is confirmed. A booking is only confirmed once payment has been successfully processed and a booking confirmation or ticket has been issued.

6. Ticket Confirmation and Boarding

After successful payment, you will receive a digital ticket, booking reference, or confirmation through the app or other available communication channels. You must present your ticket or booking reference when boarding. The bus operator may refuse boarding if you cannot provide valid booking confirmation or if passenger details do not match the booking.

7. Passenger Responsibilities

You agree to arrive at the boarding point on time, provide accurate details, carry required identification where applicable, follow operator safety instructions, treat drivers, conductors, support staff, and other passengers respectfully, avoid carrying prohibited items, and ensure your luggage complies with operator rules.

8. Departure Times and Delays

Departure and arrival times shown on Sharearide are based on information provided by bus operators. Travel may be affected by traffic, weather, road conditions, border delays, mechanical issues, operational changes, or events outside Sharearide control. Sharearide is not responsible for losses caused by delays, missed connections, late arrivals, or changes outside our reasonable control.

9. Cancellations by the Passenger

Passenger cancellation rights depend on the bus operator cancellation policy, the route, and the time of cancellation. Where cancellation is allowed, refund amounts may be reduced by operator cancellation fees, payment processing fees, administrative fees, or applicable charges already incurred. Some discounted, promotional, or last-minute bookings may be non-refundable.

10. Cancellations by the Bus Operator

A bus operator may cancel or change a trip due to operational, safety, mechanical, weather, regulatory, or other valid reasons. Where a trip is cancelled by the operator, the passenger may be offered a refund, alternative trip, or rebooking option, depending on availability and operator rules.

11. Refunds

Refunds are processed according to applicable cancellation rules and payment provider timelines. Approved refunds may take several business days to reflect, depending on the bank, card provider, mobile money provider, payment processor, or other financial institution involved. Sharearide may require proof of payment, booking reference, and identity verification before processing refund-related support.

12. Payments

Payments made through Sharearide may be processed by third-party payment service providers. By making payment, you agree to the applicable payment provider terms and authorise payment for your selected booking. Sharearide is not responsible for delays, failures, reversals, or errors caused by banks, payment processors, mobile money providers, card networks, or third-party systems.

13. Prices and Fees

Ticket prices, service fees, booking fees, and other charges may vary based on route, operator, seat availability, demand, payment method, promotions, and other factors. The final amount payable will be shown before payment is confirmed. Sharearide may update pricing, fees, and promotional offers from time to time.

14. Luggage

Luggage rules are determined by the bus operator. The operator may refuse luggage that is oversized, unsafe, illegal, prohibited, poorly packaged, or beyond the allowed luggage limit. Passengers are responsible for personal belongings. Sharearide is not responsible for lost, stolen, or damaged luggage unless caused directly by proven negligence on the part of Sharearide.

15. Prohibited Use

You must not use Sharearide to make fraudulent bookings, use false passenger information, interfere with platform operation, abuse or harass staff or passengers, attempt unauthorised access to systems, reverse engineer or copy Sharearide technology, or use the platform for illegal or harmful activities.

16. Third-Party Operators and Services

Sharearide works with third-party bus operators, payment providers, technology providers, and support partners. Some services may be subject to third-party terms and conditions. Sharearide is not responsible for the acts, omissions, delays, service quality, route decisions, or operational failures of bus operators, except where required by applicable law.

17. Promotions and Discounts

Sharearide may offer promotions, discounts, referral rewards, or special offers. Promotions may be limited by route, date, user, operator, payment method, or availability. Sharearide may withdraw or amend promotions where misuse, error, fraud, or operational need is identified.

18. Account Deletion

You may request deletion of your Sharearide account through the app or through the Sharearide account deletion web page. Before deleting your account, ensure that you do not have active bookings, unresolved refunds, disputes, or support matters. Some information may be retained where required for legal, regulatory, payment, tax, security, fraud prevention, dispute resolution, or legitimate business purposes.

19. Privacy

Sharearide collects and uses personal information to provide account registration, booking, payment, support, safety, communication, fraud prevention, and service improvement functions. Your use of Sharearide is also governed by the Sharearide Privacy Policy.

20. Platform Availability

Sharearide aims to keep the platform available and reliable, but does not guarantee uninterrupted access. The app or website may be unavailable due to maintenance, updates, technical failures, network issues, cyber incidents, third-party failures, or events outside our control.

21. Limitation of Liability

To the maximum extent permitted by law, Sharearide will not be liable for indirect, incidental, special, consequential, or financial losses arising from use of the platform, travel delays, missed trips, operator conduct, third-party failures, or events outside our control. Nothing in these Terms limits liability where such limitation is not allowed by law.

22. Changes to These Terms

Sharearide may update these Terms from time to time. Where material changes are made, we may notify users through the app, website, email, SMS, or other available communication channels. Continued use of Sharearide after changes are published means you accept the updated Terms.

23. Governing Law

These Terms are governed by the laws of Botswana. Any dispute arising from these Terms or use of Sharearide shall be handled through the appropriate courts or dispute resolution channels in Botswana, unless otherwise required by applicable law.

24. Contact Information

For questions about these Terms, bookings, refunds, account support, or complaints, contact Sharearide at info@sharearide.co.bw, +267 74 653 048, or WhatsApp +267 75 703 276. Physical address: c/o Botswana Digital & Innovation Hub, Plot 69184, Block 8, Science and Technology Park, Gaborone, Botswana. Website: sharearide.co.bw.