Frequently Asked Questions
Sharearide Bus
What is Sharearide Bus?
Sharearide Bus is a digital bus booking service that allows passengers to view available routes, check schedules, book seats, make payments, and manage bus travel through the Sharearide mobile app.
Does Sharearide operate the buses?
Sharearide provides the digital booking platform. The actual transport service is provided by participating bus operators. Sharearide supports booking, payment coordination, ticket confirmation, customer support coordination, and digital travel management.
How do I create an account?
You can create an account using your mobile number or email address through the Sharearide app. You may be required to verify your account using a one-time password or another verification method.
How do I book a bus ticket?
Open the app, select your departure and destination, choose your travel date and available schedule, select a seat where seat selection is available, confirm your details, make payment, and receive your digital ticket or booking confirmation.
Can I book a ticket for someone else?
Yes. You may book for another passenger, provided the passenger details entered during booking are accurate. The passenger may be required to present the booking reference or digital ticket before boarding.
What payment methods are accepted?
Sharearide may support card payments, wallet payments, mobile payment options, and other payment methods made available in the app. Available payment methods may change from time to time.
Will I receive a ticket after payment?
Yes. Once payment is successful, you will receive a booking confirmation, digital ticket, or booking reference through the app. You may also receive confirmation by SMS, email, or WhatsApp where applicable.
What happens if my payment goes through but I do not receive a ticket?
Contact Sharearide support immediately at info@sharearide.co.bw, by phone on +267 74 653 048, or WhatsApp on +267 75 703 276. Include your full name, mobile number or email used for booking, payment reference, route, travel date, and a screenshot of payment confirmation where available.
Can I cancel my booking?
Cancellation may be allowed depending on the bus operator cancellation rules, the route, and the time remaining before departure. Where cancellation is allowed, the refund amount may be subject to cancellation fees, payment processing fees, or operator rules.
Can I change my travel date or time?
Changes may be allowed where the bus operator supports booking amendments and seats are available on the new trip. Additional charges may apply where the new fare is higher or where amendment fees apply.
What happens if I miss the bus?
If you miss your bus due to late arrival, your ticket may be treated as used or forfeited, depending on the bus operator policy. Passengers should arrive at the boarding point early enough before departure.
What happens if the bus is delayed?
Bus departure and arrival times may be affected by traffic, weather, road conditions, border delays, mechanical issues, operational changes, or other factors outside Sharearide control. Where possible, updates may be shared through the app, SMS, WhatsApp, phone call, or email.
What happens if a trip is cancelled by the operator?
If a trip is cancelled by the bus operator, Sharearide or the operator may offer rebooking to another available trip, refund processing, or alternative communication from the operator, depending on the circumstances and operator rules.
How early should I arrive before departure?
Passengers are advised to arrive at the boarding point at least 30 to 60 minutes before departure, unless the operator provides a different reporting time.
What luggage am I allowed to carry?
Luggage allowance is determined by the bus operator. Passengers should avoid carrying prohibited, unsafe, illegal, or excessive items. The operator may refuse luggage that is unsafe, oversized, or not permitted under applicable transport rules.
Can I travel with children?
Children may travel subject to the bus operator rules and applicable laws. A child may require their own seat depending on age, safety requirements, and operator policy. A parent or guardian is responsible for ensuring child passenger details are correctly captured.
How do I contact support?
You can contact Sharearide by email at info@sharearide.co.bw, phone on +267 74 653 048, or WhatsApp on +267 75 703 276. Please include your booking reference when contacting support about a trip.
How do I delete my Sharearide account?
You may request account deletion through the app or through the Sharearide account deletion web page. Sharearide may delete or anonymise your account information, subject to legal, regulatory, fraud prevention, payment, dispute, and record-keeping requirements.
Will deleting my account cancel my active bookings?
Deleting your account may affect your ability to access active bookings. If you have an upcoming trip, refund request, or unresolved support matter, contact Sharearide support before requesting account deletion.
Is my personal information safe?
Sharearide uses reasonable technical and organisational measures to protect user information. Personal information is used for account management, booking processing, payment support, customer service, safety, fraud prevention, and service improvement. Please refer to the Sharearide Privacy Policy for more information.